Terms of service

Terms of Use

Welcome to Riiana! By accessing or using our website (the "Site"), you agree to comply with and be bound by these Terms and Conditions (the "Terms"). Please refrain from using the Site if you do not accept these Terms.

General Information

This Site is operated by Riiana ("we", "us", "Riiana"). We are a company registered in Singapore with registration number 53495993L. Our office address is at 60 Paya Lebar Road, Paya Lebar Square, #07-54, Singapore 409051.

The eCommerce platform used to facilitate our online store is provided by Shopify Inc.

These Terms are governed by the laws of Singapore.

Eligibility

By accessing or using the Site, you confirm that you are at least 18 years old or have obtained consent from a parent or legal guardian.

You agree to provide accurate, complete, and up-to-date information when using the Site, including during checkout.

Products and Pricing

All products on the Site are subject to availability.

We reserve the right to modify, replace, or discontinue products at any time without prior notice.

Prices are displayed in Singapore Dollars (SGD) and exclude shipping fees, taxes, or other charges unless stated otherwise.

While we strive for accuracy in product descriptions, pricing, and availability, errors may occur. In such cases, we reserve the right to correct errors, update pricing, or cancel affected orders as necessary.

Orders and Payments

Orders are subject to our acceptance and may be canceled at our discretion.

Accepted payment methods include Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay, and any other payment options available at checkout.

Once your order is placed, you will receive a confirmation email. However, this email does not signify our acceptance of your order, which is only confirmed upon successful payment processing and dispatch.

In the event of order cancellations, refunds will be processed to your original payment method.

Shipping and Delivery

For details, please refer to our [Shipping and Delivery Policy].

Returns and Refunds

For details, please refer to our [Returns and Refunds Policy].

Intellectual Property

All content on the Site, including but not limited to text, images, graphics, logos, and designs, is owned by Riiana or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content from the Site without our prior written permission.

Limitation of Liability

To the maximum extent permitted by law, Riiana shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.

Our liability for any claim shall be limited to the amount you paid for the relevant product(s).